There are two 'aspects' of the phone system: The computer app and the phone app.
Most issues with the phone app can be resolved by checking for an update or uninstalling and reinstalling it. If issues persist after that, please let us know as there may be a technical problem that needs fixed.
As for computer issues there are basically 2 common problems:
1. You need to clear the cookies and cache in your browser. This is normally the first thing to try. Here's an article on that: https://dovetailmktg.freshdesk.com/a/solutions/articles/70000600653
2. You haven't given your browser microphone permissions. Any app that connects to your microphone or camera will need to have permission granted to do so. When you first make a call or recording attempt, the request will show up (but you should be watchful of it because it can be small). If you deny the request you will need to clear your cookies and cache and it will reset all of this and the permissions option will reappear on the first attempt to call out.
Another notes:
We've noticed that some people are using cookie and browser protection software that can cause issues. The only way around this is to stop using that software or make sure you grant full permissions for the Agentogo CRM within that software. Microsoft browsers tend to functional less smoothly as well and we recommend using Chrome or Firefox as your primary browser for Agentgogo.
If you are still having issues, let us know.