Here's the link to the section you needed in the training portal: https://dovetailmktg.kartra.com/portal/mgsitlogin/subcategory/88


This is probably going to be important for you:


The timing for text alerts in Liondesk is only for when YOU will receive notifications.  It does not prevent texts from going out to customers at later hours.  Here's a work-around for that involving changing your time zones in Zapier.