Here's the link to the section you needed in the training portal: https://dovetailmktg.kartra.com/portal/mgsitlogin/subcategory/124
If this is happening, it's probably a Liondesk issue. You will need to contact support@liondesk.com
Sometimes Liondesk's new lead alerts don't work, but honestly it's not that big of a deal. What is important though is that you are getting text alerts (meaning you are getting texts to your phone from Liondesk) when a lead texts back. That's the most important thing, because you don't want to miss those and ONLY Liondesk can generate those. If you're getting the text-back notifications, you're probably fine. But if not, definitely get in touch with Liondesk ASAP.